Still no Joy

Well I rung 1and1, my web hosts and spent 25 minutes going round in circles, I even threatened to cancel my contract and all they said was I respect your decision. I gave them my mobile number and asked her to get her supervisor to ring me once he was off the phone. She said he couldn`t do that, I said that I was on the phone to them for 25 minutes the least they could do was to ring me. So the message was passed on, but 20 minutes later still no phone call.